North County Outlook - Community newspaper serving Marysville, Arlington, Tulalip, Smokey Point, Lakewood

New Allstate office opens in Marysville

 

A new Allstate Insurance Agency opened in north Marysville this March and owner Chris Burkett hopes it will be an agency that focuses on educating its customers.

Burkett opened his doors at 11603 State Ave. on March 1.

The agency offers "pretty much every type of insurance, except health," he said. That includes auto insurance, home insurance, renter's insurance, landlord insurance and insurance for "all the toys" including motorcycles and ATVs, he said.

Burkett hopes that his customers are knowledgeable about their own coverage and actually understand what their insurance entails when they leave his agency.

"One of the things that really drove me to start my own agency is I've seen so many companies and agents in the industry who have customers that don't really know what they're covered for. They've just never been educated," he said.

The education aspect is Burkett's biggest focus for his agency and he hopes it makes his offices unique.

Other companies, he said, often try and make purchasing coverage very quick with slogans like "15 minutes or less," however that doesn't leave much time for agents to do their work in explaining the insurance, he said.

"So many people have gone from company to company, getting the exact same coverage everywhere they go, only shopping on price, not value or protection, so we're big on educating our customers on what they need to have and where the gaps in their coverage are," he said.

Burkett said that anyone can come into his office if they're looking for someone to explain their insurance, "even if they're not looking to move right now to another company," he said.

The agency's own customers will also get reviews of their policies frequently, he said.

"We will always do a policy review, at the very least annually. They will hear from me, not just my staff, but me in particular as their agent," said Burkett.

Changing circumstances in life mean that insurance needs are always changing as well, said Burkett, so it's important to keep policies updated

"We know that circumstances change and family dynamics change, and one of the things I love about being an agent is that we're there for all that. New births, teenagers starting to drive and marriages, all those things we get to be a part of," he said.

Burkett hopes his office is welcoming and notes he doesn't have a private office and always has coffee ready for customers.

"I'm out here with all of the staff and I want to be able to hear them and I want them to be able to hear me. I've never seen that where an agency owner doesn't have his own office but I made that a real goal," he said.

He hopes to "be that local agent that everyone knows. I want people to know who I am and what I stand for," he said.

 

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