The November 20 Business Before Hours program, presented by the Greater Marysville Tulalip Chamber of Commerce, will feature information about SuperHost training and the opportunity to apply for scholarships through the chamber.

The business networking event takes place beginning at 7 a.m. at the Tulalip Resort Casino's Canoes Cabaret. The meeting includes a breakfast buffet, prize drawings, and opportunities to promote your business to members.

John Bonner of Everett Community College will present details about SuperHost Fundamentals, an internationally recognized customer service tool training tool that has been used by more than 800,000 employees for over 20 years. This 1-day, 8-hour course provides proven front-line customer service training for tourism, retail and service industry organizations that will improve your bottom line.

The Greater Marysville Tulalip Chamber of Commerce offers a unique opportunity for area businesses to prepare for the upcoming 2010 Olympic tourists and beyond. To promote world-class customer service skills and further the economic success of our communities, fully paid scholarships are now available for business owners or a key employee to attend SuperHost training at Everett Community College.

The Chamber's ability to offer 100 scholarships is made possible through its recent Hotel/Motel grant award from the City of Marysville, which will help ensure that tourists receive a superb customer service experience as they travel through our communities.

In order to provide this training to as many businesses as possible, only one scholarship per organization will be available on a first come, first serve basis, so don't delay in reserving your spot.

The training will prepare your business for Olympic 2010 travelers and successful participants will receive Olympic pins and certification signaling your organization's training and expertise.

"This is a unique and outstanding opportunity to capture initial tourism revenue and showcase the Marysville/Tulalip area as a destination in itself, and increase customer service skills throughout our community for years to come." explained Caldie Rogers, Chamber President/CEO.

To attend the Business Before Hours event, RSVP to the Greater Marysville Tulalip Chamber of Commerce at 360-659-7700 or by e-mail to BillW@marysvilletulalipchamber.com. The cost is $23 for pre-registered guests and $28 at the door.





About SuperHost Fundamentals

SuperHost Fundamentals is an internationally accredited one-day (8 hour) workshop that teaches front-line employees important, practical skills and techniques for providing excellent customer service. The result... impressed customers and clients who will not only return, but will tell others about the quality of service they've received. The internationally recognized SuperHost Fundamentals Certificate is highly valued by employers throughout the service and hospitality industries seeking staff who are well-trained in providing exceptional customer service.

• SuperHost training can:
• Build customer loyalty
• Increase repeat sales
• Recover disappointed customers
• Increase customer referrals
• Improve your bottom line

Classes will be held at Everett Community College's Seaway Campus, with approximately 20-25 individuals each session, with two Saturday classes for those who cannot attend weekday sessions. The one-day class is from 8 a.m. to 5 p.m. Workbooks will be given to each attendee, along with certificates and pins awarded upon completion.



Training dates are: January 14, January 16, January 21 and January 23, 2010.